Influence of Store Satisfaction, Merchandise Quality, andService Quality on Store Loyalty
نویسندگان
چکیده
منابع مشابه
Effects of Online Store Attributes on Customer Satisfaction & Loyalty
With a choice of many online store attributes, retail managers are concerned about which attributes to include and how to operationalize them as well as their impact on customer satisfaction and loyalty. There is a lack of consensus regarding online store attributes and their categories, and there is very limited empirical research regarding their effects. This paper uses a widely cited seconda...
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ژورنال
عنوان ژورنال: International Journal of Trade, Economics and Finance
سال: 2011
ISSN: 2010-023X
DOI: 10.7763/ijtef.2011.v2.130